There is a serf class that exists below Freemen. As I understand it, serfs are exactly what's being discussed - people who are absolutely boned and 100% obedient to even a gentry's desires, and live off some meager allowance given to them by their lord. Freemen are those who have distinguished themselves in some way from the serfs - all player characters are Freemen, not because they're the lowest class, but because they're the lowest class that can be considered quote unquote "citizens". The Freemen are listened to out of pity, while the serfs are nearly forgotten entirely.
And honestly, the knowledge tests might not be a bad idea. I've been playing Renton Feland, who happens to have moved up to the position of Grand Inquisitor. Now I've been getting by, but when I first started playing him as an Application Inquisitor, I'd only had a lay understanding of how the religion worked. I was expecting to have some time as a "regular" Inquisitor to get some good OOC understanding of the specifics, but in the circumstances that just ended up not being the case. If there were a short quiz or something, or perhaps some sort of interview to determine how deeply the player's OOC knowledge of Davism went, I probably would have had more incentive to study things. As is, I've been so busy with OOC life stuff and IC duties that I've had hardly any time to actually learn.
The only problem is that people don't really want to be Inquisitors
already, and adding further hoops to jump through makes it even less likely to get new blood. But that in itself might not be terrible, if it means people will want to grow through the ranks and become an Inquisitor entirely ICly. It's a difficult path, but one that will likely leave you much more prepared for it.
As for knowledge tests for GLs, I think that would be
extremely helpful! The Guildleader channel has been excellent in helping me with the nitty gritty code stuff, but being a guild leader is hard as balls if I'm going to be frank. If there were perhaps some kind of room you could be dumped into upon creating an Application GL with a bunch of OOC and IC literature on, more or less, how to do your job... that would be a great help.
As for the themes of Charity and Caring, I think those are extremely important. It means that proper Lithmorrans have good reason to go poking into other people's business, which helps greatly with RP. Other than that, I've mostly been using them for the few times where my Inquisitor doesn't need to have his fangs out. It's hard to be "on" all the time as an Inquisitor, and Charity and Caring give you a very good reason to have some off time chatting with folks. It's less a matter of wanting to be fluffy and more that it gives my character more avenues of development that aren't torturing the hell out of a dude - not that torturing dudes isn't interesting, but sometimes you want some variety and when you're a GL your alts tend to fall by the wayside.
Note: The following information might illuminate too much about my actions ICly for comfort - if you'd rather remain in the dark, stop reading here. I don't know if I'm violating a rule or something, feel free to edit it if I am.
In regard to the general complaint about theme not being harsh enough - I certainly hope I'm not contributing to that. I've been doing my best to make Inquisitors seem properly frightening - while still giving myself allowance to make various little IC mistakes that I think are more interesting. The only thing I've been having trouble with is the idea of "Oh you're up for Review? You're boned". That's mostly because I'm really a fairly soft hearted guy OOC, and I often have very little idea of how the RP has gone for folks up to the point where they're captured by me. If they've had a very good time then I feel pretty much A-OK with burning them since they got something out of it, but you don't really want to go around asking people OOCly "hey did you have fun? cause then I won't be sad about burning and killing you.!" and then having that effect my IC actions.
Really it's a fairly awkward situation, having to burn a dude. Maybe I just have to harden my heart a bit, but it's surprisingly tough to be the guy at the top. When you don't see the whole story, it can be hard to determine whether or not someone's gotten enough out of their character to be okay with letting them go - and it worries me that I might be weakening the theme by having too much OOC compassion. What do people think? In the time since Renton's hit the head of the Inquisition, there's been plenty of mistakes - but do they seem unthematic, or simply what one would expect out of a 26 year old, newly minted Grand Inquisitor? It's a thin line to straddle - and one would think I'd stop playing these types of characters considering how much I ask for OOC input on how I'm doing, but I can't help it that they're so fun to play. Just a little bit anxiety inducing as well.